Google Gemilang: Grow with Google  

Google, acknowledging the country’s growing skills gap and means to boost Malaysia’s digital transformation journey launched Gemilang. This new initiative is aimed at helping the workforce develop current skills in order unlock opportunities for themselves as well as gain access to high demand jobs that are currently available within this field of work.  

Similarly, the Grow with Google programme is a great opportunity for local digital talent and employers. The Gemilang employer partnership allows those who graduate from their program to be connected, so both parties can find what they need in one another. 

What is Google Professional Certificates?  

Google Professional Certificates are flexible online training programmes designed to earn job-ready skills in high growth career fields such as Data Analytics, Digital Marketing & Ecommerce and more. No relevant experience or degree required!  

If you’re looking for a new career but don’t know where to start? Take some time today with Coursera’s flexible learning programs that will teach you everything from basic computer literacy all the way up through professional level topics so when it comes down choosing what kind of work suits your personality best – there are plenty out there waiting just on this list. 

Google IT Support Professional Certificate  

Whether you’re just starting out in IT or are looking to switch careers, this course will give you a good understanding of the different areas that make up our field.

This course will provide essential insights on the different types of computer hardware, the intricacies of the internet, various software, troubleshooting, and customer service techniques from experts to ensure that no skill gap is holding you back from career advancement.

The IT support industry is booming, and with good reason. It requires knowledge of technical skills that are in high demand today—skills like troubleshooting networking issues or installing software packages on computers and so on.

By completing this Google Career certificate, you’ll be well-prepared for your future in IT. You will be able to master the ins and outs of networking, including cloud computing with Windows or Linux. Your expertise includes everything from encryption algorithms to systems administration—you’re an all-rounded troubleshooter!

You can gain valuable skills and experience from Google employees who went on to succeed by using this knowledge and skills as launchpads of their careers. With less than 10 hours per week committed throughout 5 courses it will take just 6 months or so before the entire program concludes with an industry standard certification.

All the details you need to know

Key competencies that will be gained:

• Understanding of core IT support concepts, e.g, troubleshooting, customer service, networking, system admin, operating systems, IT security
• Knowledge of how to assemble a computer, write effective support documentation, route paths and subnets, device software management, etc.
• Ability to work with Linux, Cloud Computing and Command-Line Interfaces

Skills to be Gained:

Customer service, troubleshooting, network protocols, Cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques.

Qualify for jobs in IT

In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.

• Database administrator
• IT specialist
• Tech support specialist
• Systems analyst
• Network engineer
• Help desk technician

Learn concrete skills that top employers are hiring for right now.

Get a job in IT, with help from Google

Whether learning the foundations or taking your career to the next level, a Google IT Certificate opens doors to in-demand jobs.

Frequently Asked Questions

Why start a career in IT?

With entry-level jobs in IT fetching an average salary of $52,000 per year, starting a career in IT can be extremely lucrative and have a high potential for growth.

In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029 — faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.

The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support Certificate program, it is easy to pick up more advanced skills or build on those foundations with the IT Automation with Python Certificate program.

What is IT support?

IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises.

Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organizations across many different industries.

What IT courses are included in the IT Support curriculum?

IT courses included in the IT Support program are:

• Technical Support Fundamentals
• The Bits and Bytes of Computer Networking
• Operating Systems and You: Becoming a Power User
• System Administration and IT – Infrastructure Services
• IT Security: Defense Against the Digital Dark Arts

What Google IT certificates are available?

There are two Google IT certificates available: an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.

Why did Google create these programs?

Google created the IT Support and IT Automation with Python Certificate programs because we faced the same issue many other companies had — open IT roles and not enough qualified candidates to fill them. So a few years ago, we began working with a nonprofit organization to provide training and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months.

We decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support so this training could be available to everyone.