Build Modern Service Management Skills for the Digital Enterprise.

Learn how to align service management, governance, digital transformation, and customer value across modern organizations. Gain practical knowledge of Agile, DevOps, cloud, automation, and service management practices while preparing for the VeriSM Foundation certification.

  • Why get trained: Build a modern service management mindset that helps bridge business objectives, technology initiatives, and service delivery outcomes.
  • Why it matters: Organizations increasingly require professionals who can integrate Agile, DevOps, governance, automation, and emerging technologies into a unified service management approach.
  • Who should attend: IT professionals, service managers, service owners, digital transformation teams, project managers, business leaders, and anyone involved in delivering or improving services.

Advance your service management career with VeriSM Foundation training. HRD Corp Claimable.

Overview

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, outcomes, and the goals of an organization. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

Skills Covered

  • Define the elements of organizational governance (evaluate, direct, monitor).
  • Describe the impact of digital transformation on service management.
  • Explain methods to overcome team challenges (silos, virtual teams).
  • Define the elements of the VeriSM™ model.
  • Explain how VeriSM™ re-defines service management.
  • Explain how VeriSM™ uses the management mesh to create and support services.
  • Explain the elements within each of the four stages of the VeriSM™ Model:
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice.
  • Define the importance of considering Shift Left, Customer Experience/User
  • Experience, Continuous Delivery practices in service delivery.
  • Explain the benefits of cloud, virtualization, and automation.
  • Explain the impact of big data, internet of things, mobile computing, bring your own device on service management.
  • Define serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization in relation to service delivery.
  • Identify steps to initiate an improvement program based on VeriSM™.

Prerequisites

There are no prerequisites required to attend this course.

Target Audience

VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals.

Course Curriculum

Module 1: The service organization

  • Organizational context
  • Organizational governance
  • Digital transformation

Module 2: Service culture

  • Service culture

Module 3: People and organizational structure

  • organization structure
  • service management challenges

Module 4: The Verism model

  • The Verism model
  • Adapting Verism model

Module 5: Progressive practices

  • Progressive practices

Module 6: Innovative technology

  • Impact of technology

Module 7: Getting started

  • getting started

Dates & Locations

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Exam & Certification

VeriSM™ Foundation exam.

Training & Certification Guide

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