Apply modern service management strategies to drive digital transformation.
Develop the practical skills to translate business strategy into effective service delivery using the VeriSM model. Learn how to apply governance, digital leadership, and service management principles to support organizational transformation and deliver measurable business value.
- Why get trained: Learn how to apply VeriSM in real-world environments by aligning governance, leadership, technology, and service management practices with business objectives.
- Why it matters: Organizations need professionals who can bridge strategy and execution while navigating digital transformation, operational change, and evolving customer expectations.
- Who should attend: Service managers, digital transformation leaders, IT managers, consultants, business leaders, service owners, and professionals responsible for improving organizational performance and service delivery.
Advance your digital transformation and service management expertise with VeriSM Professional training. HRD Corp Claimable.
Overview
The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They are able to translate strategic direction into a successful operating environment. The certified VeriSM™ Professional has proven his or her ability to create and use a Management Mesh that is based on the organization’s portfolio, principles, and governance needs. After creating or adapting the Management Mesh based on new requirements, a VeriSM Professional is able to manage the product or service through the Define, Produce, Provide and Respond stages.
Skills Covered
- A digital world
- Digital leadership and structure
- Governance and strategy
- Applying VeriSM
Prerequisites
There are no prerequisites required to attend this course.
Target Audience
The VeriSM™ Professional certificate is relevant for professionals operating in organizations that have the ambition to digitalize or further digitalize the development and delivery of their products and/or services.
Module 1: A digital world
- Concepts of a digital world
- Working in a digital context
Module 2: Digital leadership and structure
- Digital leaders
- Organizational structure and culture
Module 3: Governance and strategy
- Governance and service management principles in the VeriSM model
Module 4: Applying the Verism model
- Using the VeriSM™ model
- Setting up the solution in the Define stage
- Leading the solution through the Produce, Provide and Respond stages
Exam & Certification
VeriSM™ Professional exam.
Training & Certification Guide
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