Apply modern service management strategies to drive digital transformation.

Develop the practical skills to translate business strategy into effective service delivery using the VeriSM model. Learn how to apply governance, digital leadership, and service management principles to support organizational transformation and deliver measurable business value.

  • Why get trained: Learn how to apply VeriSM in real-world environments by aligning governance, leadership, technology, and service management practices with business objectives.
  • Why it matters: Organizations need professionals who can bridge strategy and execution while navigating digital transformation, operational change, and evolving customer expectations.
  • Who should attend: Service managers, digital transformation leaders, IT managers, consultants, business leaders, service owners, and professionals responsible for improving organizational performance and service delivery.

Advance your digital transformation and service management expertise with VeriSM Professional training. HRD Corp Claimable.

Overview

The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization.

  • Those certified as VeriSM Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff.
  • They are able to translate strategic direction into a successful operating environment.
  • The certified VeriSM™ Professional has proven his or her ability to create and use a Management Mesh that is based on the organization’s portfolio, principles, and governance needs.

After creating or adapting the Management Mesh based on new requirements, a VeriSM Professional is able to manage the product or service through the Define, Produce, Provide and Respond stages.

Skills Covered

  • A digital world
  • Digital leadership and structure
  • Governance and strategy
  • Applying VeriSM

Prerequisites

There are no prerequisites required to attend this course.

Target Audience

The VeriSM™ Professional certificate is relevant for professionals operating in organizations that have the ambition to digitalize or further digitalize the development and delivery of their products and/or services.

Course Curriculum

Module 1: A Digital World

  • Concepts of a digital world
  • Working in a digital context

Module 2: Digital Leadership and Structure

  • Digital leaders
  • Organizational structure and culture

Module 3: Governance and Strategy

  • Governance and service management principles in the VeriSM model

Module 4: Applying the VeriSM Model

  • Using the VeriSM model
  • Setting up the solution in the Define stage
  • Leading the solution through the Produce, Provide, and Respond stages

Dates & Locations

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Exam & Certification

VeriSM™ Professional.

The VeriSM™ Professional certification confirms that the professional can create a ManagementMesh which is based on the organization’s portfolio, principles and governance needs, and manage a product or service through the Define, Produce, Provide and Respond stages in line with the VeriSM™ model.

This certification includes the following topics:

  • a digital world
  • digital leadership and structure
  • governance and strategy
  • applying the VeriSM™ mode

Training & Certification Guide

  • Examination type: Multiple-choice questions
  • Number of questions: 30
  • Pass mark: 65% (19/30 questions)
  • Open book: The exam literature may be consulted throughout the exam. It is provided as an appendix to the digital exam
  • Candidates are required to bring their own copy for
    paper-based exams.
  • Notes: No
  • Electronic equipment/aides permitted: No
  • Exam duration: 90 minutes

The VeriSM™ Professional certification is relevant for professionals operating in organizations that have the ambition to digitalize or further digitalize the development and delivery of their products
and/or services.

The target group includes, but is not limited to:

Specialists, lower and middle managers from all organizational disciplines, who are tasked with translating strategy to operation.

  • Professionals involved in guiding products or services through the enterprise value chain.
  • Professionals involved in the implementation of digital transformation initiatives.
  • Consultants and coaches, who assist an organization in planning, building and operating the VeriSM™ model in order to meet digital transformation objectives.
  • Junior professionals who aspire to fulfil any of the above roles or responsibilities

Why train with Trainocate

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