Overview

Business is becoming more complex and the need for leaders to quickly identify problems and provide innovative and workable solutions is in great demand.

In this interactive course, the participants will learn a practical, proven approach that will ground them in the skills of problem identification; quality solution creation; purposeful decision making; and fool-proof implementation practices.

Skills Covered

Upon completion of this programme, the participants will be able to :

  • A clear and systematic approach to problem solving and decision making
  • Use a range of proven models to identify the causes, and diagnose the key aspects, of a problem
  • Examine different ways of approaching a problem and choosing the most appropriate solution
  • Practice logical problem solving techniques during the training
  • Being decisive in decision making

Prerequisites

There are no prerequisites required to attend this course.

Target Audience

This program is suitable for Managers, Executives, Supervisors and Team Leads who need to resolve problems and make decisions at work.

Course Curriculum

Module 1: Gathering Information

  • Sources of data: Where and How… Questions to ask?
  • Analyzing for information
    • The 5 WHYs
    • Applying the 5 WHYs to your problem
    • SWOT analysis
    • Force-Field analysis

Module 2: Define The Problem

  • A I D O S E – a process for problem solving
  • Ask the ‘right’ questions to the relevant people
  • Problem Identifying Techniques
    • Flowchart of your problem
    • Cause & effect diagram
    • Fishbone of your problem

Module 3: Identify Alternatives For Approaches To Resolve The Problem

  • Generating Ideas
    • Brainstorming: Setting criteria
    • Applying brainstorming techniques

Module 4: Select An Approach To Resolve The Problem

  • Decision Matrix (Set criteria)
  • What is the extent of risk associated with each alternative?

Module 5: Plan The Implementation Of The Best Alternative

  • Apply project management practices
  • Communicate results

Dates & Locations

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Exam & Certification

This course is not associated with any Certification.

Training & Certification Guide

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