Overview

In this CATSP: ONTAP Troubleshooting course, you increase your proficiency as a NetApp ONTAP software engineer by learning how to troubleshoot ONTAP  environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS and SMB), and SAN protocols (iSCSI).

From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system messages for troubleshooting.

Skills Covered

  • Describe the different software components in the ONTAP architecture Describe the methodologies for troubleshooting management component applications, networks, and protocols
  • Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
  • Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
  • Check the health of a cluster and summarize the results
  • Identify issues with the management component
  • Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
  • Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
  • Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
  • Collect data for support cases

Who Should Attend

  • NetApp Technical Support Engineers
  • Support Services
  • Certified partner engineers
  • Professional Services engineers

Course Curriculum

Prerequisites

  • A working knowledge of ONTAP software and NAS and SAN protocols
  • ONTAP Cluster Administration

Are you new to NetApp ONTAP? If yes, do consider the BNCA: Basic NetApp Configuration and Administration fundamental course.

Download Syllabus