Seamlessly manage your data wherever it’s needed—on premises or in the cloud.

Reliably support your current applications and protect your data. Anticipate and prepare for the future. Plus, do it all without additional IT budget. With ONTAP, you don’t need to compromise to achieve these priorities. Quickly respond to new business challenges, simplify your day-to-day activities, and impress your team. Sound like your cup of tea? Whatever your data management needs—on your premises and in the cloud—ONTAP has you covered.

In Clustered Data ONTAP Advanced Troubleshooting(CATSP), you learn how to identify and analyze the core features of the clustered Data ONTAP operating system and how to isolate and resolve issues. You use administrative commands to verify configurations and demonstrate your competency through hands-on exercises.

Overview

In this CATSP: ONTAP Troubleshooting course, you increase your proficiency as a NetApp ONTAP software engineer by learning how to troubleshoot ONTAP  environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS and SMB), and SAN protocols (iSCSI).

From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system messages for troubleshooting.

Skills Covered

  • Describe the different software components in the ONTAP architecture Describe the methodologies for troubleshooting management component applications, networks, and protocols
  • Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
  • Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
  • Check the health of a cluster and summarize the results
  • Identify issues with the management component
  • Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
  • Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
  • Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
  • Collect data for support cases

Prerequisites

  • A working knowledge of ONTAP software and NAS and SAN protocols
  • ONTAP Cluster Administration

Are you new to NetApp ONTAP? If yes, do consider the BNCA: Basic NetApp Configuration and Administration fundamental course.

Target Audience

  • NetApp Technical Support Engineers
  • Support Services
  • Certified partner engineers
  • Professional Services engineers

Course Curriculum

Module 1: Troubleshooting the Management Component

  • Management component
  • RDB Concepts: Units, Quorum, Master, Epoch and Epsilon
  • Configuration and replication databases
  • Job manager
  • RDB backup and recovery
  • Non-RDB user-space applications
  • Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking

  • ONTAP networking overview
  • Networking-related management component application and databases
  • Networking evolution
  • Cluster session manager
  • Tools to triage networking issues
  • Troubleshooting scenarios

Module 3: Troubleshooting Network Component and Security Services

  • Network component
  • SecD
  • SecD troubleshooting
  • Network component troubleshooting

Module 4: Troubleshooting NFS

  • NFS Overview
  • How NFS works in ONTAP software
  • ONTAP NFS authorization using export policies and UNIX permissions
  • Export-related caches
  • NFS troubleshooting

Module 5: Troubleshooting SMB

  • SMB
  • SMB services
  • SMB troubleshooting

Module 6: Troubleshooting Scalable SAN

  • SAN architecture
  • Scalable SAN configuration
  • Scalable SAN functional components
  • CLAM quorum
  • Scalable SAN troubleshooting

Dates & Locations

Let’s make it work for you

Can’t find a date that fits? Need to train your whole team? Looking for a discount?
Speak to one of our learning experts today.

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August 3, 2026 - August 6, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 675
RM 14558

August 3, 2026 - August 6, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 675
RM 14558

November 10, 2026 - November 13, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 675
RM 14558

November 10, 2026 - November 13, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 675
RM 14558
Trainocate exam and cert

Exam & Certification

NetApp Certified Support Engineer

Training & Certification Guide

You have proven support skills with NetApp ONTAP and have experience supporting NetApp storage solutions. You are also able to perform general troubleshooting, root cause analysis, hardware replacement, system configuration, and software and firmware upgrades for NetApp storage solutions.

NCSE logos and certificates will be granted to those individuals who successfully pass the NetApp Certified Support Engineer (NS0-194) exam.

Candidates for NetApp Certified Support Engineer (NCSE) certification should have at least 6 to 12 months of experience with NetApp® solutions and technology, including on-site and remote support, general troubleshooting and root cause isolation, hardware replacement, documentation, node configuration, and software and firmware upgrades.

The NS0-194 exam includes 60 test questions, with an allotted time of 1-1/2 hours to complete. In countries where English is not the native language, candidates for whom English is not their first language will be granted a 30-minute extension to the allotted examination completion time.

Your results will be available in CertCenter two (2) to five (5) business days after you complete your exam.

CIFSAD: ONTAP SMB Administration

ONTAP SMB Administration is a one day course that extends the CIFS information found in the ONTAP Cluster Administration course. You will review and explore SMB 3.x and the features of ONTAP 9 software that support the SMB protocol. Hands-on labs are completed using ONTAP 9 software.

DATAPROT: ONTAP Data Protection Administration

This intermediate-level NetApp training course introduces key concepts and techniques for protecting data on NetApp® ONTAP® based systems. You learn about the data protection solutions that are integrated in ONTAP software. You also learn about tools for managing ONTAP data protection features. In the hands-on exercises, you use ONTAP System Manager and the ONTAP CLI to perform key data protection tasks. This course is updated for ONTAP 9.11.1 software.

NFSAD: ONTAP NFS Administration

This NFSAD: ONTAP NFS Administration course extends the NFS information that is found in the ONTAP Cluster Administration course. This course reviews NFS and explores in more detail different NFS versions and the features of ONTAP 9 software that support the NFS protocol. The exercises are accomplished using ONTAP 9 software.

ONTAPADM: ONTAP Cluster Administration

In this official NetApp training course, you learn the basic administration tasks of a NetApp® ONTAP® 9.11 cluster. You use the clustershell and NetApp ONTAP System Manager to manage cluster storage and network resources. The course explains the configuration of basic data protection and data efficiency functions and common cluster maintenance tasks.

SANADM: ONTAP SAN Administration

In this NetApp training course, you learn about configuring ONTAP 9 Data Management Software for a SAN environment. The course provides information about block-level protocols, including FC, FCoE, and iSCSI on Microsoft Windows Server, Linux, and VMware ESXi host operating systems. The course also discusses best practices for managing SAN storage provisioning, protocols, hosts, availability, and data protection. An introduction to NVMe over Fabrics (NVMe-oF) is provided. The course focuses on ONTAP 9.0 functionality and includes lecture and a hands-on exercise environment.

SANIMP: Data ONTAP SAN Implementation

In this NetApp training course, you will learn the installation process for ONTAP 9 Data Management Software for a SAN environment. The course provides information about block-level protocols, including FC, FCoE, NVMe, and iSCSI, on Microsoft Windows Server, Linux and VMware ESXi host operating systems. The learning will be reinforced through hands-on guided labs. The course materials include a lab workbook that will serve as an on-the-job reference guide.

Frequently Asked Questions

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