First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.

Skills Covered

Upon completion of this program, the participants will be able to:

  • Use analytical thinking to form conclusions, and creative thinking to solve problems
  • Use a 5-step process to identify the root cause of a problem, gather and analyse facts to develop workable solutions
  • Re-kindle their creative skills to develop innovative solutions
  • Know their default decision making style
  • Know the decision making models and strategies to select the best solution

Who Should Attend

This program is suitable for Staff, supervisors and managers who need to solve problems.

Course Curriculum


There are no prerequisites required to attend this course.

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