Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity.  In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.

As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.

Skills Covered

By the end of this program, participants should be able to :

  • Gain knowledge of the meaning of emotional intelligence and its benefits
  • Distinguish the different types of emotion to be used to guide your thoughts and actions
  • Understand self-awareness is the foundation of emotional intelligence
  • Develop strategy to utilize the acquired knowledge to monitor self and other’s emotions to build better relationships
  • Understand the importance of knowing your “emotional hijacker” that affect your well being

Who Should Attend

This program is a must buy-in for all levels of staff, especially leaders and individuals who want to optimize personal life with ready available internal resources.

Level for Front-line and above.

Course Curriculum


There are no prerequisites required to attend this course.

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Course Modules

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Training Options

Intake: Available Upon Request
Duration: 2 Days
Guaranteed: TBC
Modality: ILT

RM2,600.00Enroll Now