Overview
Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.
As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.
Skills Covered
By the end of this program, participants should be able to :
- Gain knowledge of the meaning of emotional intelligence and its benefits
- Distinguish the different types of emotion to be used to guide your thoughts and actions
- Understand self-awareness is the foundation of emotional intelligence
- Develop strategy to utilize the acquired knowledge to monitor self and other’s emotions to build better relationships
- Understand the importance of knowing your “emotional hijacker” that affect your well being
Prerequisites
There are no prerequisites required to attend this course.
Target Audience
This program is a must buy-in for all levels of staff, especially leaders and individuals who want to optimize personal life with ready available internal resources.
Level for Front-line and above.
Module 1: Emotional Excellence Foundation
- Emotional Intelligence and its benefits
- Awareness of the Emotional Competence Framework
- Personal Competence
- Social Competence
- 8 Primary Emotions, Intensity of Feelings and Names of Emotion
- Recognizing emotion triggers and hijackers
Module 2: Emotional Intelligence and Personal Effectiveness
- Understand your feeling and the reason for the feeling
- Emotional Awareness – 4-steps Process
- Discovering your Emotional Hijackers, finding your Hot Button
- Managing Emotional Tank
- Think, Feel, Act Model for positive actions and results
- Self-Awareness and Self-Regulation strategies
Module 3: Emotional Intelligence and Social Effectiveness
- Raising emotionally intelligent communication to build stronger relationships
- Mastering verbal intelligence with
- Power of Words
- Power of Affirmation
- There is no failure, only feedback
- Be Positive or Be Quiet
- The pulley : non-verbal communication
- The EMPATHY competencies
- Building attachment bonds, creating trust
- Conflict Resolution
- Social skill and Relationship Management strategies
Module 4: Get on Top of Stress to Improve Relationship
- How stress affects the nervous system and undermine relationships
- Understand stress indicators
- Manage stress with 10 Stress Reducers
- Continuous learning with Stress Log
- Relax, renew and refresh with Laughter and Playfulness
- Therapeutic relaxation technique to manage stress
Exam & Certification
This course is not associated with any Certification.
Training & Certification Guide
Why train with Trainocate
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All courses are HRD Claimable.
Get in touch with our team via the form or WhatsApp us on +6011-5119 6631
