If it’s your job to deal and respond to complaints, you are your organization’s most valuable ambassador! As you learn how to handle difficult situations with greater confidence and skill, you will develop rapport with your customers, save your company’s money and image as well as procure long-term repeated business.

Skills Covered

Upon completion of this programme, the participants will be able to:

  • Develop skills in handling challenging customer service situations
  • Learn how to communicate calmly and professionally under pressure
  • Listen effectively so you understand what you need to do
  • Choose the best response to a complaint
  • Structure your responses effectively
  • Use best practice for emails and letters

Who Should Attend

This program is suitable for Customer Service Executive and Representatives (CSRs), Supervisors, Call Center Personnel, Front / Help Desk Personnel, Tellers, Sales and Marketing Personnel and PAs, Admin as well as Support Staff.

Course Curriculum


There are no prerequisites required to attend this course.

Download Syllabus

Course Modules

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Training Options

Intake: Available Upon Request
Duration: 1 Day
Guaranteed: TBC
Modality: VILT

RM1,300.00Enroll Now