Overview
“The model of effective communication is often taken for granted, setting clear objectives in the beginning would derive better results”
This program is designed to expose participants to better communication between individuals, team, department and Organizations. In these two days, the participants will be challenged to move to the next level in communication
Skills Covered
Upon completion of this program, participants will be able to:
- Understand the communication model and how we need to use it
- Learn tools and methods to deliver great moments of truth
- Use the current situations and case studies
- Plan and prepare for communication success.
- Develop an action plan for their growth and development in communications
Prerequisites
There are no prerequisites required to attend this course.
Target Audience
This program is suitable for all individuals
Module 1: Communication Overview
- Introduction to the Communication model
- The channels of Communication
- The profiling tool –DiSC in Communications
Module 2: The Art of Listening
- The 4 types of Listening
- Elements of EQ & NLP in Listening
- Working with People’s Learning style in Listening -VAKAD
Module 3: The Art of Language
- Meta Programs in Language
- The Words we use –Green / Yellow / Red
- The Understanding and the Ability to Read Language and Respond
Module 4: How to ask the right questions
- The Skill of Questioning
- Getting Information We Need from Questioning
- Avoiding the “ Abuthen “ Moments
Module 5: Non-Verbal Communication
- Effective Body Language Skills
- Facial Expressions
- Gesturing and Motor Skills
Module 6: First Impression & Perception Management
- Creating the being in the First Contact
- Perception Management Skills
- Reading people and managing them well
Exam & Certification
This course is not associated with any Certification
Training & Certification Guide
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