TMY-SS16: Leadership Skills for New Managers

Module 1: Main Characteristics of the 4 Leadership Styles

• Self-discovery: what is your default leadership style
• Leadership style in terms of directive or supportive behaviour
• The 4 Leadership styles
• Who makes decisions in each of the 4 leadership styles?

Module 2: The 2 factors that determine which is the relevant leadership style to use

• The relevant leadership style to use is based on these 2 factors
• Why excellent leaders may use ALL the 4 leadership styles on one staff in a single day
• 3 key skills to know which Leadership style is relevant
  • Flexibility to use leadership styles which are not your default style
  • Diagnosis of the factors that define the relevant leadership style
  • Partnering for performance to help staff develop faster
• Interaction with staff
  • Enhance their self-esteem
  • Listening
    • Listen with your eyes – body language
  • Asking questions
    • Avoid the 4 common mistakes made in asking questions
    • Effective questioning techniques
• Self-discovery: How efficient are you in your default leadership style

Module 3: Correct way to give corrective feedback

• Give corrective feedback that motivates them to change
  • The correct way of using the Hamburger model – positive/negative/positive does not help staff to change
• The One-Minute Manager’s technique in
  • Re-direction/reprimand when things are not done to minimum quality
  • Managing by walking around (MBWA)

Module 4: Decision-making skills

• Decision-making
  • Self-discovery: Your default decision-making style
  • The 4 styles in decision-making
  • Understand each staff in the way they approach decision-making
  • Advantages and disadvantages of participative decision-making
• 5-step approach to get a consensus

Module 5: How Leaders Delegate

• The 8 things to include when you you delegate
• How much freedom and monitoring are appropriate?
  • How competent and motivated are they?
  • For building skills or getting the task done quickest?
• Are you delegating fairly to everyone?
  • Social friends vs work colleagues
• The monkey system in delegating tasks
• Tasks that cannot be delegated

Module 6: How to de-stress

• Break the loop of negative thinking
  • Sensory cues, movement and physical objects
    • To relax, focus on what you CAN control
  • Balance the brain’s natural bias towards negativity
    • Repeat a phrase that relaxes you/gratitude (fast mood breaker – positivity)
    • Count backwards –forces the use of the  pre-frontal cortex for human thinking
    • Positive self-talk
      • Positive language in the present
      • Conscious to sub-conscious (emotions & actions)
    • Be positive-biased in our outlook
    • Stay in the present
      • Past – mistakes, regrets sorrow (instead focus on survived all the past mistakes)
      • Future – fear and worry about things that may never happen
    • Time-out: pre-planned activities
      • Music playlists
      • Watch funny videos
      • Take a short walk / desk or chair exercise
      • Talk to a member of your support group
      • Movement
        • Frequent, short movements are better than one long stretch of exercise
      • ME-time to recharge
        • Relaxing activities
        • Ratio of work to family time
        • Ration of me alone to family time
      • Be clear and present

Module 7: Enhance your Confidence as a Leader

• Increase your confidence as a leader
• The secret to your source of leadership power