Most of us have sat through a meeting madly scribbling what we thought were minutes only to find out later that we’ve missed essential information or that the notes were never used. The success of a meeting rests, not just with the discussion and decisions taken, but also with accurate recording taking meeting minutes of what has taken place and what action is required.

After all, if people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? Do you question what information you should record and what you should leave out? You’re not alone.

Overview

This TMY-SS12: Conducting Meetings & Minutes Writings for Organization course will help you to understand the role as a minute taker and techniques for producing minutes that include all the essential information needed.

The course will also teach you on how to manage and execute effective meetings in a business and professional setting.

Skills Covered

Upon completion of this programme, participant will be able to:

  • Recognize the importance of minutes taking
  • Identify the responsibility of the minute taker
  • Roles of Chairman
  • Conducting effective Meetings
  • Understanding Different Personalities in an Organization.
  • Sort of facts
  • Apply the main rules of good report writing

Prerequisites

There are no prerequisites required to attend this course.

Target Audience

All who attends, conducts or chairs meetings /discussions.

Course Curriculum

Module 1: Objectives & Components

  • Objectives of Meetings
  •  What are Minutes
  •  Purpose of Minutes
  •  Components of Professional Minutes

Module 2: Roles & Skills of Minutes Taker

  • The role of Minute Taker – 7 Aspects
  • Essential Skills of Minute Taker
    – Organized
    – Effective Listening
    – Focused
  • Forms of Minute Taking – Pros & Cons

Module 3: Note Taking – What’s Important & What’s Not

  • Do’s & Don’ts in Minute Taking
  • Choice of Words & Terminology
    – K.I.S.S. factor
    – A.B.C. of writing
    – Improve Clarity
    – Eliminate Wordiness
    – Positive vs Negative Words
  • Helpful Writing Shortcuts

Module 4 : Format & Layouts

  • Format & Layout of the Minute
    – What should Minutes contain
    – What Minutes should not contain
  • 6 Steps : Checklist
    – Before, During, After

Module 5: Meeting

  • What is a Meeting
  •  Types of Meetings
  •  Advantages & Problems in a Meeting
  •  Listening Skills
  •  2 Thumb Rules

Module 6: Pre – Meeting

  • E-mail Notification of Meeting
  •  Meeting Checklist
  •  Agenda

Module 7: Participating in a Meeting

  • First Impression
  • 8 Golden Tips
  • Roles & Responsibility
  • 6 Pointer on Meeting Rules

Module 8 : Creating Impressions

  • Body Language
  • Greetings

Module 9: Language of Meetings

  • Opening/Welcoming the Meeting
  • Setting the Scene
  • Inviting People to Speak
  • Making Your Point/Agreements
  • Focus Phrases
  • Clarity Sentences
  • Report on Progress

Module 10: Managing Conflicts : Human Behaviors

  • 6 Ways to Identify & Resolve Conflicts
  • Four Styles of Behaviors

– Eagle Characters
– Peacock Characters
– Owl Characters
– Dove Characters

  • Post Evaluation of Meeting

Dates & Locations

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For enquiries, please contact our reps.

Exam & Certification

This course is not associated with any Certification.

Training & Certification Guide

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