Effectively managing difficult employees and absenteeism requires that the company recognize that the issue is a problem and then develop a plan to address the issue and solve the problem.
Overview
Bad behaviors employees and absenteeism are costly to employers.
This course will guide hr and management to build a strategic plan to manage difficult employee and their attendance with a major objective to reduce employee absences so that workers are consistently present to do their jobs and be more productive for the benefit of the organization.
Skills Covered
Upon completion of this programme, the participants will be able to :
- Understand and appreciate the Meaning of Difficult Employees and Absenteeism in the Malaysia Context
- Understand the different forms and causes of Difficult Employees and Absenteeism
- Create the appropriate strategy and conducive climate and environment required to reduce the problem
- Acquire the relevant technical and legal knowledge in dealing with such problems and situations
- Acquire the requisite soft skills.
- Use as forum to examine the situations and analyze the choices
- Discuss and brainstorm on own peculiar situations and synergizes new and innovative methods of remedy
Prerequisites
There are no prerequisites required to attend this course.
Target Audience
This course is designed for Human Resource, Administration, Departmental Heads & Executives Supervisors, Line Leaders, Line Managers and those who need to handle HR issues.
Level for Line Leaders and above
Module 1: Meaning Of Difficult Employees Vis-A-Vis Absenteeism
Module 2: Difficult Employees Problems
- Work Habits
- Malingering
- Tardiness
- Poor Performance
- Inefficiency
- Excessive Medical Leave
- Disobedience
- Insubordination
Module 3: Absenteeism
- Factors, Causes and Effects of Absenteeism
- Identifying Absenteeism
- Law on Absenteeism
Module 4: Managing Difficult Employees / Absenteeism
- The Soft Approach
- Creating a positive work environment and culture
- Counselling techniques and tactics
- Transferring
- Restructuring
- Neutralize
Module 5: Managing Difficult Employees / Absenteeism (Continuation)
- The Hard Approach
- The Hot-Stove Principle
- The Disciplinary Process
Module 6: Developing A Model Procedure
- In conformance with Company Policy and Company Rules & Regulations
Module 7: Industrial Court Awards And Guidelines
Exam & Certification
This course is not associated with any Certification.
Training & Certification Guide
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