Overview

In today’s competitive business environment, English has become the global language of commerce and communication. However, effectively using English in the workplace requires more than basic proficiency—it demands clarity, conciseness, proper grammar, and professional expression in both spoken and written formats.

This course equips participants with the ability to communicate confidently and professionally across different business contexts. From emails and reports to presentations and meetings, participants will strengthen their foundation in grammar, vocabulary, pronunciation, listening, and writing, ensuring that they project the right image for their organization.

Skills Covered

Upon completion of this programme, participants will be able to:

  • Use English effectively in a business context
  • Communicate confidently and clearly
  • Apply active listening techniques before speaking
  • Participate successfully in business activities
  • Enhance written communication
  • Expand professional vocabulary
  • Organize ideas and present them appropriately

Prerequisites

  • A basic understanding of spoken and written English to ensure active participation in conversations, role plays, and writing exercises.

Target Audience

  • Non-Executives
  • Who aspire to strengthen their Business communication skills

Course Curriculum

Module 1: Introduction & Setup

  • Icebreaker
  • Personal Objectives (Post-it activity)
  • Ground Rules (Flipchart)

Module 2: The World of Communication

  • What is Communication?
  • Applying Standard Communication at Work
  • Interactive Word Game
  • Medium of Communication
  • Small Team PresentationsWhat is Communication?
  • Applying Standard Communication at Work
  • Interactive Word Game
  • Medium of Communication
  • Small Team Presentations

Module 3: The English Language

  • Grammar, Pronunciation, Comprehension, Conversations
  • Influences (Video/Discussion)
  • Identifying Key Challenges
  • The Confidence Factor (CNN Workshop)

Module 4: Receiving, Processing & Giving Information

  • Social Etiquette & Protocols
  • Clear Communication & Avoiding Errors
  • Workshop: Communication Analysis

Module 5: Listening & Questioning Skills

  • Active Listening (Video: At the Receiving End)
  • Mapping Conversations & Non-Verbal Behaviour
  • Funnel Technique for Questioning
  • Telephone Etiquette: Introductions, Instructions, Meeting Participation, Apologies
  • Role Play: Winning Relationships

Module 6: Effective Communications

  • Energizer: Diversity Lines
  • Email Etiquette: Professional vs Personal
    • Avoiding vague subject lines, abbreviations, unfriendly tone
  • Zooming in on Written Communication
    • Acknowledgement & Confirmation Letters
    • Enquiries & Replies
    • Proposals & Reports
    • Payment Requests, Complaints & Adjustments
    • Sales & Credit Enquiries
    • Business Transaction Samples
  • Exercise: Eagle-Eye Proofreading

Module 7: Elements of Written Communication

  • Audience Expectations & Needs
  • Haze-Free Writing (API Technique)
  • Perfect Presentation Letters
  • AIDA Principles (Attention, Interest, Desire, Action)

Module 8: Managing Difficult People

  • Dragons In the Sky Exercise
  • Identifying & Managing Challenging Personalities

Module 9: Closing & Reflection

  • Taking Responsibility (Video: The E/ective Employee)
  • Evaluation Forms
  • Certificate

Dates & Locations

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Exam & Certification

This course is not associated with any Certification.

Training & Certification Guide

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