Overview
Human Resources and Administration functions are evolving rapidly as organisations face increasing complexity in workforce management, compliance, documentation, and employee experience. Artificial Intelligence (AI) is emerging as a powerful enabler to help HR and administrative teams work more efficiently, consistently, and strategically—while preserving human judgment, empathy, and confidentiality.
Advances in Generative AI and Large Language Models (LLMs) allow HR professionals to streamline recruitment documentation, improve internal communication, support policy development, enhance employee engagement, and reduce repetitive administrative workload. However, AI adoption in HR requires careful consideration of ethics, bias, data privacy, and organisational governance.
This course provides a practical, HR- and administration-focused introduction to AI. Participants will learn AI fundamentals, explore how different AI tools support HR and admin workflows, and gain hands-on experience applying AI to real workplace scenarios. The emphasis is on practical productivity gains, responsible usage, and immediate applicability, without requiring technical or programming skills.
Skills Covered
By the end of this course, participants will be able to:
- Understand core AI concepts relevant to HR and administration
- Distinguish between AI, Machine Learning, LLMs, and Generative AI
- Evaluate and select AI tools suitable for HR and admin workflows
- Use AI to support recruitment, communication, documentation, and reporting
- Improve efficiency while maintaining fairness, confidentiality, and professionalism
- Apply AI responsibly within ethical, legal, and organisational constraints
- Identify high-impact AI use cases for HR and administrative improvement
Prerequisites
There are no prerequisites required to attend this course.
Target Audience
This course is designed for professionals involved in HR and administrative functions, including:
- HR officers, executives, and managers
- Talent acquisition and recruitment staff
- Learning & development (L&D) teams
- Payroll, admin, and office management staff
- HR business partners and people operations teams
- Department administrators and coordinators
No prior AI or technical background is required.
Module 1: Understanding AI for HR & Administration
- What Artificial Intelligence is and is not
- Relationship between:
- Artificial Intelligence
- Machine Learning
- Large Language Models (LLMs)
- Generative AI
- How AI supports HR and admin functions:
- documentation and policy drafting
- communication and coordination
- workforce insights and summaries
- employee support and FAQs
- Strengths and limitations of AI in HR contexts
Module 2: AI Tools Landscape for HR & Admin Teams
- Overview of AI tools for HR and administration:
- ChatGPT, Gemini, Copilot, Claude
- Perplexity, Grok, Manus, DeepSeek, Qwen, NotebookLM
- Differences in tools for:
- writing HR documents and emails
- summarisation and policy interpretation
- knowledge management and search
- Selecting the right AI tool for:
- internal communication
- HR documentation and SOPs
- administrative coordination
- Prompt engineering fundamentals for HR and admin tasks
Hands-On Activities
- Writing prompts for HR announcements and emails
- Drafting HR policies and SOP outlines using AI
- Comparing outputs across different AI tools
Module 3: AI for HR Documentation and Communication
- Using AI to:
- draft HR letters, memos, and notices
- improve tone, clarity, and professionalism
- standardise templates (offer letters, warnings, confirmations)
- Managing sensitive communication with AI support
- Multilingual and simplified communication
Hands-On Activities
- Drafting HR documents and internal emails
- Refining tone for different employee scenarios
Module 4: Responsible AI, Ethics, and Confidentiality in HR
- Risks of AI in HR and administration:
- bias in recruitment and evaluation
- data privacy breaches
- over-reliance on AI-generated decisions
- Fairness, transparency, and explainability
- Handling personal and sensitive employee data
- Human-in-the-loop HR decision-making
- Best practices for responsible AI use in HR
Module 5: AI for Recruitment and Talent Support
- AI-assisted recruitment tasks:
- job description writing
- screening criteria drafting
- interview question preparation
- Supporting fair and unbiased recruitment
- Using AI to improve candidate communication
Hands-On Activities
- Drafting job ads and interview questions using AI
- Improving recruitment communication templates
Module 6: AI for Employee Support, Policies, and Knowledge Base
- Using AI to:
- create HR FAQs and employee guides
- summarise policies and employee handbooks
- support onboarding materials
- NotebookLM for HR document management
- Ensuring accuracy and consistency
Hands-On Activities
- Creating employee FAQs using AI
- Simplifying HR policies for staff understanding
Module 7: AI-Enabled HR & Admin Workflows
- Designing AI-supported HR workflows:
- recruitment → onboarding → support → reporting
- Integrating AI into daily administrative tasks
- Improving turnaround time and consistency
- Measuring productivity and quality improvements
Exercise
- Designing an AI-assisted HR or admin workflow
Module 8: AI Strategy for HR & Administration Teams
- Identifying high-impact AI use cases in HR and admin
- Positioning HR as a strategic AI-enabled function
- Establishing AI usage guidelines and governance
- Preparing HR teams for AI-enabled workplaces
- Change management and staff readiness
Workshop
- Drafting a high-level AI adoption plan for HR & admin teams
Exam & Certification
This course is not associated with any Certification.
Training & Certification Guide
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