Microsoft Dynamics 365 Sales is an end-to-end application to manage the handling of customers and potential customers. Using Dynamics 365 Sales, organizations can track data against sales goals, automate best practices, learn from data, and more.

Join our team of globally recognized experts as they take you step by step from lead to opportunity to closed deal. Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves.

Skills Covered

After completing this module, you will be able to:

  •  Install and configure the application
  •  Identify common sales scenarios
  •  Complete a sales cycle
  •  Configure product catalog
  •  Manage customer records
  •  Utilize analytics tools with customer data

Who Should Attend

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Course Curriculum


Familiarity of business applications and the desire to customize and implement them for your business.

The prerequisites above can be achieved by completing the following courses:

Download Syllabus

Course Modules