Administer Microsoft 365 and AI services with the security, governance, and operational controls required for an AI-powered workplace.
Develop practical skills to configure and manage Microsoft 365 tenants, workloads, Copilot, AI agents, and Microsoft Agent 365 at enterprise scale.
Learn to manage identity and access, protect organizational data, assess Copilot readiness, govern agent identities and lifecycles, monitor AI activity, investigate risks, and support secure collaboration between people and agents.
- Why get trained: Build practical skills across Microsoft 365 administration, security, compliance, Copilot, AI agents, and Microsoft Agent 365
- Why it matters: Enterprise AI adoption requires administrators to manage not only users, data, and workloads, but also AI services, agents, permissions, policies, and risk
- Who should attend: Microsoft 365 administrators and IT professionals responsible for enterprise productivity, identity, security, compliance, Copilot, and AI services
Take control of the expanding Microsoft 365 environment by securely managing the users, workloads, Copilot experiences, and AI agents operating across your organization. HRD Corp Claimable.
Overview
In this course, you learn to configure, manage, secure, govern, and optimize Microsoft 365 tenants, workloads, Microsoft 365 Copilot, agents, and Microsoft Agent 365.
Through instructor-led discussions, demonstrations, scenarios, and hands-on labs, you practice tenant provisioning, licensing, workload configuration, identity and access management, threat protection, information protection, and data governance. You assess Copilot readiness, configure Copilot settings and extensibility, establish agent identities with Microsoft Entra Agent ID, and curate agents and tools through the Agent Registry.
You also use Microsoft Agent 365 to monitor agent activity, manage permissions and policies, investigate risks, govern agent lifecycles, and evaluate adoption and effectiveness.
By the end of the course, you can administer Microsoft 365 and AI services at enterprise scale while supporting secure collaboration, compliance, operational resilience, and responsible agent adoption.
Skills Covered
- Configure and manage Microsoft 365 tenants and workloads
- Govern and secure Microsoft 365 tenants and workloads
- Manage and secure Microsoft 365 AI services
Prerequisites
As a Microsoft 365 administrator, you:
- Configure and manage Microsoft 365 tenants and workloads
- Secure and govern Microsoft 365 tenants and workloads
- Manage and secure Microsoft 365 AI services
Target Audience
As a Microsoft 365 and AI Services Administrator, you configure, manage, secure, and govern Microsoft 365 tenants, workloads, and AI services, including Microsoft 365 Copilot, agents, and connected AI capabilities.
You enable secure, compliant, and scalable productivity across the organization by governing data access, protecting information, and supporting collaboration between users and agents. You operate and continuously optimize Microsoft 365 and AI services at enterprise-scale, ensuring reliable and effective outcomes in an AI-powered workplace.
You collaborate with architects and administrators across workloads, infrastructure, identity, security, compliance, endpoints, and applications. You should have experience with Microsoft 365 workloads and Microsoft Entra ID, an understanding of Microsoft Defender XDR capabilities, and familiarity with Microsoft Graph PowerShell.
Module 1: Configure and manage Microsoft 365 tenants and workloads
Configure and manage an existing Microsoft 365 tenant as Relecloud rolls out Microsoft Copilot to its workforce. Five modules cover tenant domains and branding, licensing at scale, resilience and health monitoring, Exchange and Teams collaboration, and SharePoint and OneDrive governance. Use these foundations to configure services and review the access that Copilot relies on.
- Provision and brand a Microsoft 365 tenant
- License Microsoft 365 and AI services at scale
- Keep a Microsoft 365 tenant resilient and healthy
- Keep a Microsoft 365 tenant resilient and healthy
- Govern SharePoint and OneDrive for Microsoft Copilot
Module 2: Govern and secure Microsoft 365 tenants and workloads
Govern and secure a Microsoft 365 tenant as Relecloud protects Woodgrove Bank’s regulated financial data. Five modules cover identity governance, authentication and access, threat protection, information protection, and data loss prevention.
- Provision and govern identities in Microsoft Entra
- Implement authentication and access in Microsoft Entra
- Secure email and collaboration with Microsoft Defender for Office 365
- Protect information with Microsoft Purview information protection
- Prevent data loss and govern the data lifecycle with Microsoft Purview
Module 3: Manage and secure Microsoft 365 AI services
Roll out, secure, and monitor Microsoft Copilot and the agents that run alongside it. Follow Relecloud as it scales Copilot and agents across engineering, customer success, and its Woodgrove Bank fraud-investigation work. Seven modules take you from Copilot readiness and rollout, through Copilot settings and extensibility, into agent identity and agent curation, then into monitoring and governing agents in production, and finally to the cost and adoption evidence that keeps AI services healthy.
- Assess readiness and roll out Microsoft Copilot
- Configure Microsoft Copilot settings and extensibility
- Establish agent identities and secure access with Microsoft Entra Agent ID
- Curate and control agents with the Agent Registry and Agent 365 tools
- Monitor and manage agents with Microsoft Agent 365
- Govern agents using Agent 365
- Monitor and optimize Microsoft 365 AI services
Dates & Locations
Exam & Certification
Microsoft 365 Certified: Microsoft 365 and AI Services Administrator Associate.
As AI moves deeper into mission-critical work, organizations need trusted administrators who can govern access, secure data, monitor services, and keep Microsoft 365 AI experiences running at enterprise scale.
The new Microsoft 365 Certified: AI Services Administrator Associate Certification validates the skills to configure, manage, secure, govern, and continuously optimize Microsoft 365 tenants, workloads, and AI services so organizations can adopt AI with confidence and drive effective outcomes at scale.
Training & Certification Guide
Frequently Asked Questions
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