Design enterprise AI agents and automate business workflows using Microsoft Copilot Studio.

Gain skills to build integrated AI agent solutions using Microsoft Copilot Studio, Azure AI Search, Model Context Protocol (MCP), APIs and multi-agent orchestration to automate real-world business processes at enterprise scale.

  • Why get trained: Learn how to design and integrate AI agents using Microsoft Copilot Studio, Azure AI Search, REST APIs, MCP and multi-agent orchestration workflows.
  • Why it matters: Enterprise AI agent capabilities help organizations automate business processes, improve operational efficiency and securely integrate AI across enterprise systems.
  • Who should attend: Advanced developers, AI engineers and Power Platform professionals responsible for building and managing enterprise-grade AI agent solutions.

Build the capability to design, integrate and operationalize enterprise AI agents using Microsoft Copilot Studio with Trainocate. HRD Corp Claimable.

Overview

In this course, you learn how to design, build, and manage production‑ready AI agent solutions using Microsoft Copilot Studio; with a focus on building agents that integrate across systems and operate reliably at enterprise scale.

You’ll go beyond creating standalone agents and learn how to deliver end‑to‑end solutions that automate real business processes, connect to enterprise data, and take meaningful action across platforms. Throughout the course, you’ll apply best practices for integration, governance, security, and responsible AI, so your agents are ready for real‑world deployment.

By the end of this course, you’ll be able to:

  • Design Copilot Studio agents that integrate with enterprise systems and data using connectors, APIs, Azure AI Search, and Model Context Protocol (MCP)
  • Build and orchestrate advanced workflows and multi‑agent solutions
  • Automate complex scenarios, including human‑in‑the‑loop and computer‑use workflows
  • Apply identity, security, governance, and responsible AI considerations during solution design and implementation
  • Test, monitor, and manage agents as enterprise‑grade solutions

Skills Covered

Design agent conversations and responses using topics in Microsoft Copilot Studio

Design and build multi-agent solutions in Microsoft Copilot Studio

Integrate agents with enterprise systems in Microsoft Copilot Studio

Prerequisites

You should already have hands‑on experience building agents in Copilot Studio, an intermediate understanding of generative AI concepts, proficiency working with REST APIs, and familiarity with the broader Microsoft cloud platform.

Target Audience

This course is designed for advanced builders and professional developers who want to design, extend, and integrate Copilot Studio agents.

Your goal is to automate real business processes by connecting agents to enterprise data, systems, and services—while applying sound design, security, governance, and responsible AI practices.

Course Curriculum

Module 1: Design agent conversations and responses using topics in Microsoft Copilot Studio

Learn to design and configure conversational agent behavior in Copilot Studio. Design conversations using topics, deliver rich responses using Adaptive Cards, take action from conversations using tools, and generate AI-powered answers using generative answers and custom prompts.

  • Deliver rich agent responses using Adaptive Cards in Microsoft Copilot Studio
  • Take action from agent conversations using topics and tools in Microsoft Copilot Studio
  • Generate AI-powered agent responses using generative answers in Microsoft Copilot Studio

Module 2: Design and build multi-agent solutions in Microsoft Copilot Studio

Learn to plan, design, and build multi-agent solutions in Microsoft Copilot Studio. You’ll learn how to evaluate when multi-agent architectures are appropriate, architect solutions using child agents and connected agents, and implement both patterns to create organized, scalable agent systems.

  • Design multi-agent solutions in Microsoft Copilot Studio
  • Delegate agent tasks using child agents in Copilot Studio
  • Build multi-agent solutions using connected agents in Copilot Studio
  • Build cross-platform multi-agent solutions using the Agent2Agent protocol in Microsoft Copilot Studio

Module 3: Integrate agents with enterprise systems in Microsoft Copilot Studio

Learn to integrate Copilot Studio agents with enterprise systems. This learning path covers evaluating integration patterns, configuring connectors and REST API tools, grounding agents with enterprise knowledge sources, and connecting agents to external systems via MCP.

  • Design integration strategies for agents in Microsoft Copilot Studio
  • Take action in external systems using connector and REST API agent tools in Microsoft Copilot Studio
  • Ground agents with enterprise knowledge using connectors and Azure AI Search in Microsoft Copilot Studio
  • Integrate agents with external systems via MCP in Microsoft Copilot Studio

Dates & Locations

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August 3, 2026 - August 5, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 374
RM 2800

August 3, 2026 - August 5, 2026

Location: Online
Modal: VILT
Availability: TBC
RM 2800

October 5, 2026 - October 7, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
RM 2800

October 5, 2026 - October 7, 2026

Location: Online
Modal: VILT
Availability: TBC
RM 2800

November 2, 2026 - November 4, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
RM 2800

November 2, 2026 - November 4, 2026

Location: Online
Modal: VILT
Availability: TBC
RM 2800
Trainocate exam and cert

Exam & Certification

Microsoft Certified: AI Agent Builder Associate.

This certification is designed for tech pros, including developers, AI engineers, and architects, who are pushing AI agents beyond out‑of‑the‑box scenarios to implement production‑ready Microsoft Copilot Studio agents and multi‑agent solutions capable of sophisticated processes, workflow automation, and enterprise integration.

  • Level: Intermediate
  • Product: Azure, Microsoft 365 Copilot, Microsoft Copilot Studio, Microsoft Power Platform
  • Role: App Maker, Developer
  • Subject: Generative AI, Solution design

Training & Certification Guide

You will have 120 minutes to complete this assessment.

Exam policy

This exam will be proctored. You may have interactive components to complete as part of this exam. To learn more about exam duration and experience, visit: Exam duration and exam experience.

If you fail a certification exam, don’t worry. You can retake it 24 hours after the first attempt. For subsequent retakes, the amount of time varies. For full details, visit: Exam retake policy.

Assessed on this exam
  • Plan and configure agent solutions
  • Integrate and extend agents in Copilot Studio
  • Test and manage agents

As a candidate for this Microsoft Certification, you’re a professional developer or advanced builder who builds, extends, and integrates custom agents for enterprise-grade solutions. You typically work as an IT application developer, consultant, or independent software vendor (ISV) partner focused on creating scalable AI solutions for organizations or customers.

For this exam, you should be familiar with Power Fx, Microsoft Dataverse, Microsoft Power Platform environments and components, Microsoft 365 Copilot, Microsoft Foundry, and adaptive cards.

The official AB-620 grading matrix evaluates your ability to deploy advanced autonomous agents through three technical pillars:

1. Plan and Configure Agent Solutions (30–35%) 
  • Architecture & Use Cases: Structuring agent workflows based on organizational constraints, system safety boundaries, and financial budgets. 
  • Knowledge Integration: Mapping secure corporate knowledge sources, configuring instructions, defining conversational topics, and establishing custom triggers inside Microsoft Copilot Studio.
2. Integrate and Extend Agents (40–45%) 
  • Advanced Protocols: Implementing the Model Context Protocol (MCP) and the Agent2Agent (A2A) protocol to orchestrate independent systems. 
  • Data & Ecosystem Connectivity: Linking custom agents securely to Microsoft Foundry, custom REST APIs, prebuilt connectors, Microsoft Fabric, and core backends (such as SAP or ServiceNow). 
  • Task Automation: Training agents to perform advanced system-level background routines, including computer-using actions.
3. Test and Manage Agents (20–25%)
  • Lifecycle Management (ALM): Monitoring execution telemetry, running quality tests, and troubleshooting complex hand-off failures.
  • Governance & Compliance: Implementing data isolation parameters, safeguarding identities, and enforcing Microsoft’s Responsible AI governance frameworks.

By passing Exam AB-620, you earn the Microsoft Certified: AI Agent Builder Associate Certification, demonstrating that you have the skills to design, build, and manage advanced agent solutions in production environments. It proves that you can:

  • Plan and configure agent solutions.
  • Integrate and extend Copilot Studio agents.
  • Test and manage agents.

Frequently Asked Questions

Professionals how to design, build, integrate, govern, and deploy enterprise AI agents using Microsoft Copilot Studio.

As organizations move beyond simple chatbots toward autonomous and semi-autonomous AI agents, there is growing demand for professionals who can design solutions that connect AI agents to business applications, enterprise data, workflows, APIs, and Microsoft ecosystems. This course focuses on creating integrated AI agent solutions using Copilot Studio while applying governance, security, orchestration, and enterprise deployment best practices. It also covers agent extensibility, integrations, and agent lifecycle management.

Key learning areas:

  • Microsoft Copilot Studio
  • Agentic AI architectures
  • Enterprise integrations
  • AI agent governance
  • Microsoft Power Platform integration
  • AI agent orchestration
  • API and connector integration

Pro Tip: Focus on understanding how agents interact with enterprise systems rather than treating them as standalone chat experiences.

B-620 is designed for professionals responsible for building, integrating, and managing enterprise AI agent solutions.

The course is intended for individuals who want to move beyond basic Copilot creation and learn how to deploy enterprise-grade AI agents connected to business systems and workflows.

Best suited for:

  • Power Platform Developers
  • Solution Architects
  • AI Engineers
  • Business Application Developers
  • Copilot Studio Developers
  • Automation Specialists
  • Technical Consultants

Pro Tip: Experience with Microsoft Power Platform, Power Automate, or business application development will help accelerate learning.

You will learn how to design, deploy, integrate, and govern enterprise AI agents using Microsoft Copilot Studio.

The course focuses on practical implementation skills required to operationalize AI agents across enterprise environments.

Skills gained:

  • Designing agentic AI solutions
  • Building AI agents with Copilot Studio
  • Connecting agents to enterprise systems
  • Implementing governance and security controls
  • Integrating APIs and external services
  • Managing AI agent lifecycles
  • Monitoring and optimizing agent performance

Pro Tip: Integration and governance skills are often more important than agent creation itself when deploying AI solutions at scale.

AI agents are software systems that can understand goals, reason through tasks, interact with tools, and take actions on behalf of users.

Unlike traditional chatbots, AI agents can perform multi-step tasks, access enterprise systems, retrieve information, and automate business workflows. This makes them valuable for improving productivity and reducing manual work.

Benefits include:

  • Faster task completion
  • Improved employee productivity
  • Reduced repetitive work
  • Better customer experiences
  • Increased operational efficiency

Pro Tip: The most successful AI agents solve specific business problems rather than attempting to automate everything.

Copilot Studio can connect AI agents to Microsoft and third-party business systems using connectors, APIs, workflows, and enterprise integrations.

Organizations can use Copilot Studio to access information, trigger actions, and automate workflows across multiple platforms while maintaining governance and security controls.

Integration options include:

  • Microsoft 365
  • Dynamics 365
  • Power Platform
  • Azure services
  • REST APIs
  • Enterprise applications
  • Knowledge repositories

Pro Tip: Integration design is often the key factor determining whether an AI agent delivers measurable business value.

AB-620 supports emerging roles focused on AI agents, Copilot solutions, automation, and enterprise AI implementation.

As organizations invest in agentic AI initiatives, professionals who understand AI agent architecture and enterprise integrations are becoming increasingly valuable.

Relevant roles:

  • AI Solutions Developer
  • Copilot Studio Developer
  • Power Platform Developer
  • AI Automation Specialist
  • Solution Architect
  • AI Product Specialist
  • Intelligent Applications Consultant

Pro Tip: Combining Copilot Studio expertise with Power Platform, Azure AI, or business process automation skills can significantly strengthen your long-term career opportunities.

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