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Google IT Support Professional Certificate
IT Specialists troubleshoot problems, so computers and networks run correctly.
In this program, you’ll gain in-demand IT support skills in under 6 months with less than 10 hours per week.
Developed by Google employees, the course offers 100+ hours of instruction and hands-on labs, covering troubleshooting, customer service, networking, operating systems, system administration, and security. It also prepares you for the CompTIA A+ exams, the industry-standard certification for IT.
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Key competencies that will be gained:
- Understanding of core IT support concepts, e.g, troubleshooting, customer service, networking, system admin, operating systems, security.
- Knowledge of how to assemble a computer, write effective support documentation, route paths and subnets, device software management, etc.
- Ability to work with Linux, Cloud Computing and Command-Line Interfaces.
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Prospective jobs to consider:
Computer Support Specialist, Network/Systems Support Specialist, IT Manager, IT Administrator, Network Administrator, Help Desk Technician, Network Support Technician, IT Operations/Networking Manager, Technical Support Engineer/Analyst, Systems Analyst, Database Administrator, IT Technician, Computer Specialist.
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Skills gained:
Customer service, troubleshooting, network protocols, Cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques.
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Platforms and Tools Learnt:
Canva, Constant Contact, Google Ads, Google Analytics, Hootsuite, HubSpot, Mailchimp, Shopify, and Twitter
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Approximately 6 months to complete:
Suggested pace of 10 hours/week
