Overview

The EXIN SIAM™ Foundation credential validates a professional’s knowledge about bringing together multiple service providers to strive for a common goal in order to support the client organization’s agreed objectives for service delivery.

This certification includes the following topics:

  •  introduction to SIAM
  •  SIAM implementation roadmap
  • SIAM roles and responsibilities
  • SIAM practices
  • processes to support SIAM
  • SIAM challenges and risks
  • SIAM and other practices.

SIAM is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI). In this certification, the term SIAM is used. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.

Skills Covered

  • Understand the main concepts and processes of SIAM that are used in organizations;
  • Establish a SIAM ecosystem in order to better organize the organization’s resources;
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
  • Reduce risks associated with Integrated Services and the SIAM ecosystem;
  • Connect different practices with SIAM to boost and improve the organization’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out;
  • Determine SIAM roles and responsibilities in processes and the organization;
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;

Who Should Attend

This certification is aimed at professionals worldwide who have an interest in the practices of SIAM or want to implement this methodology in an organization and in particular professionals who are already working with service management processes. Furthermore, this SIAM™ certification is intended for providers that want to implement and manage SIAM models.

More specifically, the following roles could be interested: chief strategy officers (CSOs), chief information officers (CIOs), chief technical officers (CTOs), service managers, service provider portfolio strategists/leads, managers (including process managers, project managers, change managers, service level managers, business relationship managers, program managers and supplier managers), service architects, process architects, business change practitioners and organizational change practitioners

Course Curriculum

Prerequisites

• Successful completion of the EXIN SIAM™ Foundation exam.

Knowledge of service management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification, is recommended.

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Course Modules

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