An increasingly complex digital world has led to organizations outsourcing specialist activities more often.
There is a need for an approach to help integrate services in a seamless way to keep a single business-facing IT organization. EXIN SIAM certifications provide professionals with the knowledge they need to support a SIAM approach that reduces operational risk and cost, improves the ability to meet the demands of the business, and allows greater flexibility in the service provider model.
EXIN SIAM Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
Overview
The EXIN SIAM™ Foundation credential validates a professional’s knowledge about bringing together multiple service providers to strive for a common goal in order to support the client organization’s agreed objectives for service delivery.
This certification includes the following topics:
- introduction to SIAM
- SIAM implementation roadmap
- SIAM roles and responsibilities
- SIAM practices
- processes to support SIAM
- SIAM challenges and risks
- SIAM and other practices.
SIAM is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI). In this certification, the term SIAM is used. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.
Skills Covered
- Understand the main concepts and processes of SIAM that are used in organizations;
- Establish a SIAM ecosystem in order to better organize the organization’s resources;
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
- Reduce risks associated with Integrated Services and the SIAM ecosystem;
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology;
- Recognize the key stages of SIAM implementation in order to better plan its roll-out;
- Determine SIAM roles and responsibilities in processes and the organization;
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
Prerequisites
• Successful completion of the EXIN SIAM™ Foundation exam.
Knowledge of service management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification, is recommended.
Target Audience
This certification is aimed at professionals worldwide who have an interest in the practices of SIAM or want to implement this methodology in an organization and in particular professionals who are already working with service management processes. Furthermore, this SIAM™ certification is intended for providers that want to implement and manage SIAM models.
More specifically, the following roles could be interested: chief strategy officers (CSOs), chief information officers (CIOs), chief technical officers (CTOs), service managers, service provider portfolio strategists/leads, managers (including process managers, project managers, change managers, service level managers, business relationship managers, program managers and supplier managers), service architects, process architects, business change practitioners and organizational change practitioners
Module 1: Introduction to SIAM
1.1 SIAM Fundamentals
- Outline the purpose and value of a SIAM approach.
- Describe (business) drivers for SIAM.
1.2 SIAM Layers and Structures
- The SIAM layers.
- The SIAM structures, advantages and disadvantages for a hybrid
service integrator, an internally and an externally sourced service integrator
and a lead supplier integrator.
Module 2: SIAM Implementation Roadmap
2.1 SIAM Implementation Key Stages
- Distinguish between the different SIAM implementation key stages.
- Outline the main objectives, triggers, inputs, activities and outputs in the Discovery & Strategy stage.
- Outline the main objectives, triggers, inputs, activities and outputs in the Plan & Build stage.
- Outline the main objectives, triggers, inputs, activities and outputs in the Implement stage.
- Outline the main objectives, triggers, inputs, activities and outputs in the Run & Improve stage.
Module 3: SIAM Roles and Responsibilities
3.1 SIAM Roles and Responsibilities
- SIAM roles and responsibilities.
- The SIAM structural elements.
Module 4: SIAM Practices
4.1 Practices of SIAM
- Describe the people practices of managing cross functional teams.
- Describe the process practices of integrating processes across service
providers. - Describe the measurement practices of enabling and reporting on end-to-end services.
- Describe the technology practices of creating a tooling strategy.
Module 5: Processes to support SIAM
5.1 Processes in a SIAM Ecosystem
- Outline the function of processes in a SIAM ecosystem.
5.2 Objectives and SIAM Considerations of the Main Processes
- Indicate what the process purpose is.
- Outline the SIAM considerations.
Module 6: SIAM Challenges and Risks
6.1 Challenges, Associated Risks and Potential Mitigations
- The importance of building the business case, the associated risks and mitigations.
- The importance of cultural fit and behaviors, the associated risks and
mitigations. - The importance of the level of control and ownership, the associated
challenges and mitigations. - The importance of security, the associated risks and mitigations.
- The challenges associated with measuring success and its mitigations.
- The commercial challenges, the challenges with legacy contracts and
their mitigations.
Module 7: SIAM and Other Practices
7.1 Other Practices
- The contribution of the following frameworks and standards to a
SIAM ecosystem: service management including VeriSM™, ITIL and ISO/IEC 20000, Agile (including Agile service management), DevOps, COBIT and Lean.
Exam & Certification
EXIN SIAM Foundation
EXIN SIAM™ Foundation validates a professional’s knowledge about bringing together multiple service providers to strive for a common goal in order to support the client organization’s agreed objectives for service delivery.
This certification includes the following topics:
- Introduction to SIAM
- SIAM implementation roadmap
- SIAM roles and responsibilities
- SIAM practices
- Processes to support SIAM
- SIAM challenges and risks
- SIAM and other practices
Training & Certification Guide
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