A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The UEIME: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

Skills Covered

Upon completion of this course, you will be able to:

  • Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
  • Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
  • Understand user management
  • Create and manage an entire Knowledge Base Understand administration
  • Describe the use of the Agent Console Describe the use of the Agent Console
  • Describe Cisco Unified CCE Integration and Configuration
  • Describe management tools for monitoring and reporting
  • Understand tactics for troubleshooting

Who Should Attend


Course Curriculum


  • Working knowledge of Windows 2003 Server and Windows XP
  • Basic knowledge of Microsoft SQL Server 2000
  • Basic knowledge of WebLogic and WebLogic domains
  • Basic knowledge of Microsoft Internet Information Services (IIS)
  • Cisco Unified CCE version 7.x

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Training Options

Exam & Certification

Voice / UC

Training & Certification Guide

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