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UEIME: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

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Home » Cisco Certification Training » Cisco CCNP Collaboration » UEIME: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

UEIME: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

Cisco Unified Email Interaction Manager (Unified EIM) and Cisco Unified Web Interaction Manager (Unified WIM) are key application components that are part of an integrated suite of applications known as Cisco® Unified EIM and WIM.

Cisco Unified EIM and WIM helps businesses set up multichannel customer interaction hubs to provide consistent high quality service across all interaction channels such as email, chat, and phone. Users can efficiently administer and manage rich knowledge base repositories, departments, queues, business workflows, and data adapters. Historical reporting across channels is also available from a single Reports Console.

Fees:

Course duration

5 days

Accredited by

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Home » Cisco Certification Training » Cisco CCNP Collaboration » UEIME: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

UEIME: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

Cisco Unified Email Interaction Manager (Unified EIM) and Cisco Unified Web Interaction Manager (Unified WIM) are key application components that are part of an integrated suite of applications known as Cisco® Unified EIM and WIM.

Cisco Unified EIM and WIM helps businesses set up multichannel customer interaction hubs to provide consistent high quality service across all interaction channels such as email, chat, and phone. Users can efficiently administer and manage rich knowledge base repositories, departments, queues, business workflows, and data adapters. Historical reporting across channels is also available from a single Reports Console.

Course duration:

5 days

Fees:

Accredited by:

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Overview

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The UEIME: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

Skills Covered

Upon completion of this course, you will be able to:

Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
Understand user management
Create and manage an entire Knowledge Base Understand administration
Describe the use of the Agent Console Describe the use of the Agent Console
Describe Cisco Unified CCE Integration and Configuration
Describe management tools for monitoring and reporting
Understand tactics for troubleshooting

Who Should Attend

N/A

Course Curriculum

Prerequisites

Working knowledge of Windows 2003 Server and Windows XP
Basic knowledge of Microsoft SQL Server 2000
Basic knowledge of WebLogic and WebLogic domains
Basic knowledge of Microsoft Internet Information Services (IIS)
Cisco Unified CCE version 7.x

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