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TOD47G: IBM Control Desk 7.6.0.2 Fundamentals

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TOD47G: IBM Control Desk 7.6.0.2 Fundamentals

Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities.

Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities.

Fees:

RM1,680.00

Course duration

2 days

Accredited by

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Home » IBM Education » TOD47G: IBM Control Desk 7.6.0.2 Fundamentals

TOD47G: IBM Control Desk 7.6.0.2 Fundamentals

Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities.

Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities.

Course duration:

2 days

Fees:

RM1,680.00

Accredited by:

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Overview

This TOD47G: IBM Control Desk 7.6.0.2 Fundamentals course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

Skills Covered

After you complete this course you can

Describe the features of IBM Control Desk 7.6.0.2
Explain the architecture
List the primary installation scenarios
Perform the initial configuration
Explain the processes managed by IBM Control Desk

Who Should Attend

This course is suitable for all roles, including installers, administrators and service-desk agents.

Course Curriculum

Prerequisites

Before taking the course you should have the following skill:

Basic browser skills

Download Syllabus

Course Modules

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Course Outline

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Training Options

Intake: On-demand Learning

Duration: 2 Days

Guaranteed: TBC

Modality: SPVC

Price:

RM1,680.00Enroll Now

Exam: No associated exam

Exam & Certification

This course is not associated with any Certification.

Training & Certification Guide

Frequently Asked Questions

Company

Customer Service

Principals

2023 Top 20 IT Training and Technical Company

HRD Corp Training Provider 2

2023 Top 20 IT Training and Technical Company

HRD Corp Training Provider 2

No. 1 IT Training Center & Provider in Malaysia

Trainocate is the new and exciting development of the 25-year old establishment – Global Knowledge. The name Trainocate is inspired from the term “Training Advocate” which resonates the feeling of continuous learning, something that each member of the Trainocate team carries with them. We are in the business of empowering work forces in the Asia-Pacific region by maximizing their capabilities through training and certification. This not only helps with improving work performance but also, explores untapped potential within each individual.

Located in KL Eco City and just next to Mid Valley City, Trainocate Malaysia is a HRD Corp Registered Training Provider and Authorized Training Partner for big tech companies such as AWS, Alibaba Cloud, Cisco, Dell EMC, Fortinet, Google Cloud, IBM, Microsoft, NetApp, Nutanix, Oracle, Splunk, Red Hat, Trend Micro, and VMware. We also provide a broad range of human capital development and people skills training to individuals and organizations under American Management Association (AMA).

Years of experience in IT Training Provider Industry equates to bettering ourselves to ensure we deliver only the best training programs to our loyal clients, both in technology and people skills.

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