Overview

Service Integration and Management (SIAM) is a methodology used to manage and seamlessy integrate multiple service providers to ensure a single business-facing IT organization.

The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment.

Skills Covered

  • Establish a governance framework based on SIAM practices;
  • Perform an organization assessment to better determine and establish a plan and promote improvements;
  • Determine the key elements to perform a SIAM implementation;
  • Design and build up a SIAM model for different environments and organizations;
  • Lead a SIAM implementation;
  • Select different approaches to implement SIAM;
  • Use organizational change management in order to boost the SIAM implementation;
  • Improve the organization’s SIAM ecosystem at every stage;
  • Manage and continuously improve multiple processes based on SIAM.

Who Should Attend

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply or improve this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.

The target group includes, but is not limited to:

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners
  • Organizational Change Practitioners
  • SIAM consultants

Course Curriculum

Prerequisites

  • Successful completion of the EXIN SIAM Foundation certification exam.
  • Accredited EXIN SIAM™ Professional training, including completion of the Practical Assignments.

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Course Modules

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