An increasingly complex digital world has led to organizations outsourcing specialist activities more often.
There is a need for an approach to help integrate services in a seamless way to keep a single business-facing IT organization. EXIN SIAM certifications provide professionals with the knowledge they need to support a SIAM approach that reduces operational risk and cost, improves the ability to meet the demands of the business, and allows greater flexibility in the service provider model.
EXIN SIAM Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap. On 1 April 2020, the certification content has been updated to reflect the refreshed BoK.
Overview
Service Integration and Management (SIAM) is a methodology used to manage and seamlessy integrate multiple service providers to ensure a single business-facing IT organization.
The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment.
Skills Covered
- Establish a governance framework based on SIAM practices;
- Perform an organization assessment to better determine and establish a plan and promote improvements;
- Determine the key elements to perform a SIAM implementation;
- Design and build up a SIAM model for different environments and organizations;
- Lead a SIAM implementation;
- Select different approaches to implement SIAM;
- Use organizational change management in order to boost the SIAM implementation;
- Improve the organization’s SIAM ecosystem at every stage;
- Manage and continuously improve multiple processes based on SIAM.
Prerequisites
- Successful completion of the EXIN SIAM Foundation certification exam.
- Accredited EXIN SIAM™ Professional training, including completion of the Practical Assignments.
Target Audience
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply or improve this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.
The target group includes, but is not limited to:
- Service Managers and Practitioners
- Service Provider Portfolio Managers
- Process Managers
- Project Managers
- Change Managers
- Service Level Managers
- Business Relationship Managers
- Program Managers
- Supplier Managers
- Service Architects
- Process Architects
- Business Change Practitioners
- Organizational Change Practitioners
- SIAM consultants
Module 1: Discovery and Strategy
1.1 Elements of a SIAM Governance Framework
- The characteristics of governance in a SIAM ecosystem.
- Differentiate SIAM governance roles.
- Choose governance approaches for monitoring and measuring service
performance.
1.2 Analysis of the Current Situation
- Service groupings, service providers and the marketplace.
- Assess current capability.
- The influences for deciding on the SIAM model and sourcing approach.
1.3 Key Elements of a SIAM Strategy
- Strategic drivers for SIAM.
- Differentiate critical success factors for SIAM.
- The principles and policies for roles and responsibilities.
- Select an appropriate SIAM strategy.
- Illustrate how to gain and maintain buy-in to a SIAM strategy.
- The content of the business case and the transition project for SIAM
Module 2: Plan and Build
2.1 Design a Detailed SIAM Model
- Analyze organization specific service models and process models.
- Select an appropriate sourcing approach and SIAM structure.
- Describe detailed roles and responsibilities.
- Select a performance measurement and reporting framework.
- Select a collaboration model.
- Analyze contract considerations for SIAM.
2.2 Plan a SIAM Implementation
- The challenges for organizational change.
- Differentiate between approaches for onboarding of services and service providers.
- Analyze the most appropriate tooling strategy and integration methods for a SIAM ecosystem.
Module 3: Implement
3.1 Different Scenarios Supporting a SIAM Implementation
- What are the benefits and risks for big-bang approach and a phased approach.
- How to transition to the approved SIAM model.
3.2 Ongoing Organizational Change Management
- Ways to influence morale and motivation.
Module 4: Run and Improve
4.1 Operate, Assure and Improve a SIAM Ecosystem
- Structural elements at different levels.
- Select appropriate mechanisms to address issues and improve provider and integrator performance.
- Apply audit and compliance mechanisms.
Module 5: SIAM Practices Across the Stages
5.1 Application of SIAM Practices
- SIAM practices of the Discovery & Strategy stage.
- SIAM practices of the Plan & Build stage.
- SIAM practices of the Implementation stage.
- SIAM practices of the Run & Improve stage.
Dates & Locations
July 1, 2026 - July 3, 2026
July 1, 2026 - July 3, 2026
September 2, 2026 - September 4, 2026
September 2, 2026 - September 4, 2026
November 4, 2026 - November 6, 2026
November 4, 2026 - November 6, 2026
Exam & Certification
EXIN SIAM™ Professional
The EXIN SIAM™ Professional certification tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts in the following areas:
- The Discovery and Strategy stage
- The Plan and Build stage
- The Implement stage
- The Run and Improve stage
- SIAM practices across the stages
Training & Certification Guide
Frequently Asked Questions
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