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VMware Horizon 8: Troubleshooting Bootcamp is a five-day combination course of VMware Horizon 8: Virtual Desktop Troubleshooting & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the hands-on skills in resolving common issues that occur in a VMware Horizon® environment.

You will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by Tier 1 virtual desktop administrators and operators, as well as advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates.

VMware Horizon 8 Troubleshooting bootcamp provides two challenge labs designed to present participants with virtual desktops and infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.

Skills Covered

By the end of the course, you should be able to meet the following objectives:

  • Implement a structured approach to troubleshooting
  • Resolve common issues that occur in a Horizon environment
  • Describe key Horizon Connection Server features that are available as CLI options with the vdm admin command
  • Identify the log locations for each VMware Horizon component
  • Identify procedures to diagnose and fix problems related to the creation and use of machines and desktop pools.
  • Discuss how to troubleshoot problems related to linked cloned machines
  • Discuss how to troubleshoot problems related to Instant cloned machines
  • Identify steps that you can follow to solve problems related to Horizon Client
  • Discuss troubleshooting techniques for common client connection issues
  • Discuss troubleshooting steps applicable to device redirection in Horizon
  • Discuss Connection Server advanced configurations.
  • List troubleshooting techniques for Connection Server common issues.
  • Interpret VMware Horizon 8 Connection Server logs.
  • Identify UAG configuration and certificate issues.
  • List troubleshooting steps for UAG common issues.
  • Describe BLAST configuration verification using logs and settings.
  • Describe BLAST optimization recommendations for different use cases.
  • Describe VMware Horizon 8 Connections and how to troubleshoot related issues.
  • Describe VMware Horizon 8 Certificates.
  • List troubleshooting steps for VMware Horizon 8 certificates common issues.
  • Describe Cloud Pod Architecture troubleshooting scenarios
  • Identify and fix problems in a VMware Horizon environment

Who Should Attend

Tier 1 system administrators, and integrators responsible for managing and maintaining VMware Horizon Infrastructure

Course Curriculum


Customers attending this course should have, at a minimum, the following VMware infrastructure skills:

  • Use VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
  • Open a virtual machine console on VMware vCenter Server® and access the guest operating system

Attendees should also have the following Microsoft Windows system administration experience:

  • Configure Active Directory services, including DNS, DHCP, and time synchronization
  • Restrict user activities by implementing Group Policy objects
  • Configure Windows systems to enable Remote Desktop Connections
  • Build an ODBC connection to an SQL Server database

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Course Modules