Overview

This DUCCE: Deploying Cisco Unified Contact Center Enterprise v2.0 course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

Skills Covered

Upon completion of this course, you will be able to:

  • These are the ones listed in the Objectives Table I put together:
  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Who Should Attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Course Curriculum

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of basic networking and components (router, switch, NIC).
  • Working knowledge of Microsoft Windows Server deployed within an Active Directory environment.
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys.

Download Syllabus

Course Modules