Overview
This DUCCE: Deploying Cisco Unified Contact Center Enterprise v2.0 course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.
Skills Covered
Upon completion of this course, you will be able to:
- These are the ones listed in the Objectives Table I put together:
- Identify the basic components and operations of the Unified CCE solution.
- Use the available UCCE tools to complete a basic UCCE system installation.
- Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
- Install a basic CCE VXML Solution.
- Install, configure and run a CCE Outbound Option Campaign.
- Describe how to support CCE.
Who Should Attend
- Channel Partner / Reseller
- Customer
- Employee
Course Curriculum
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of basic networking and components (router, switch, NIC).
- Working knowledge of Microsoft Windows Server deployed within an Active Directory environment.
- Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys.