Overview

This DUCCE: Deploying Cisco Unified Contact Center Enterprise v2.0 course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

Skills Covered

Upon completion of this course, you will be able to:

  • These are the ones listed in the Objectives Table I put together:
  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Who Should Attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Course Curriculum

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of basic networking and components (router, switch, NIC).
  • Working knowledge of Microsoft Windows Server deployed within an Active Directory environment.
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys.

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Course Modules

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Training Options

Intake: Available Upon Request
Duration: 5 Days
Guaranteed: TBC
Modality: ILT
Price:

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RM11,213.00Enroll Now

Exam:
Intake: Available Upon Request
Duration: 5 Days
Guaranteed: TBC
Modality: VILT
Price:

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RM11,213.00Enroll Now

Exam:

Exam & Certification

500-440 UCCED Exam Topics

The Designing Cisco Unified Contact Center Enterprise (UCCED) exam (500-440) is a 75 minute 65-75 question assessment that tests a candidate’s knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

Training & Certification Guide

Frequently Asked Questions